Mindfully curated and hand-poured in Melbourne

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Candles by MJ

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    Shipping policy

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    Shipping policy

    Effective Date: 26/10/2023

    Thank you for choosing Candles by MJ to enhance your living space with our luxurious candle products. We are committed to delivering exceptional quality and service to our valued customers. Please take a moment to review our shipping policy to ensure a smooth and enjoyable shopping experience.

    1. Shipping Methods

    We offer several shipping methods to accommodate your needs:

    • Standard Shipping: Orders are typically processed within 1-3 business days and delivered within 5-7 business days.\2. Shipping Costs

    • Customer pick ups are welcome, please contact us to arrange PRIOR to placing order online.

    2. Shipping Costs

    Shipping costs are calculated based on the weight, destination, and shipping method chosen at checkout. We provide transparent shipping rates for your convenience, so you'll always know the cost before finalizing your purchase.

    3. Order Tracking

    Once your order is processed and shipped, you will receive a confirmation email with tracking information. You can use this information to track your package's progress as it makes its way to your doorstep.

    4. Shipping Restrictions

    Please be aware that some items may have shipping restrictions due to their contents or destination regulations. It's your responsibility to check your local laws and regulations regarding the shipment of our products to your location.

    5. Delivery Address

    To ensure your order arrives safely and promptly, please double-check the accuracy of your shipping address during checkout. Candles by MJ is not responsible for delays or misdeliveries due to incorrect or incomplete addresses.

    6. Shipping Delays

    While we strive to meet our estimated delivery times, unforeseen circumstances such as weather, natural disasters, and carrier delays may occur. Candles by MJ is not liable for any delays beyond our control, but we will do our best to assist you in such situations.

     

     

    7. Contact Information

    If you have any questions or concerns regarding your shipment or our shipping policy, please don't hesitate to contact our customer support team at candlesbymj@outlook.com. We are here to assist you and ensure your satisfaction.

    By placing an order with Candles by MJ, you agree to abide by the terms and conditions outlined in this shipping policy. We appreciate your business and look forward to providing you with the highest quality luxury candles and exceptional service.

    Note: This shipping policy is subject to change without notice. Please refer to the most recent version on our website for updates.

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